Social Software adapts to its environment, instead of requiring its environment to adapt to software.
Valdis Krebs offers a Social Network Analyst's view of Social Software... An organization's data is found in its computer systems, but a company's intelligence is found in its biological and social systems. Computer networks must support the people networks in today's fluid and adaptive organizations -- not the other way around. [from Jon Udell's piece on Seeing and Tuning Social Networks]
Social Software, 适应环境的软件，而不是要求环境去适应软件。这个idea却是很特别, 我赞成Ross的意见，这个肯定是将来发展的一个大方向